Support & Help

Signing in and account access

• Make sure you're using the same method you signed up with — email and password, or "Continue with Google".
• If you forgot your password, use "Forgot password?" on the sign-in page and follow the link we email you.
• Still can't get in? Email us and include the email address on your account.

Email verification

• After signing up, we send a verification link to your email. Open it and tap the link — it may open in your browser (for example Safari).
• Once the link has opened, just return to Collio in your browser or the app and sign in with your email and password.
• Didn't get the email? Check your spam or junk folder, and double-check that the address is spelled correctly.
• If the link has expired or nothing happens, contact us and we'll help you get verified.

Clients, notes and tasks

• Create clients and brands from the Clients page, then attach notes, tasks and invoices to them.
• Tasks can be moved between statuses and given a deadline; notes support longer text for ideas and briefs.
• You can share individual tasks with members of a workspace — everything else stays private to you.

Invoices and financial information

• Create invoices with line items, VAT, payment details (Bankgiro/Plusgiro, IBAN/BIC) and your company logo from Settings.
• Export any invoice as a PDF from the invoice view — the file is generated on your device.
• Track income and expenses on the Finances page to see how your business is doing.
• Note: Collio stores the financial information you enter — we don't process payments or move money for you.

Moodboards and uploaded images

• Open any item in the Content Library to add photos to its moodboard.
• Images up to 10 MB can be uploaded; they're stored privately and only you can see them.
• If an image won't upload, check your connection and file size, then try again.

General app issues

• If something looks wrong, try closing and reopening Collio first — most glitches are fixed by a refresh.
• Make sure you're on the latest version of your browser, or reinstall the app if you use the iOS app.
• If a problem keeps happening, email us a short description and, if you can, a screenshot of what you see.

Still need help?